Terms of Service

Last updated: 10 July 2026

These terms are in two parts: Part A applies if you run a Business using SlotFull. Part B applies if you're a customer booking through a SlotFull-powered page.

Part A — Terms for Businesses

• The service. SlotFull provides booking-management software — dashboard, booking pages, deposit collection via Stripe Connect, and email confirmations.
• Your account. You're responsible for keeping your login secure and for all activity on your account.
• Deposits and fees. SlotFull charges a 2% platform fee on each deposit collected via Stripe; Stripe charges its own separate fee. You set your own cancellation/refund policy — SlotFull only processes the payment.
• Customer data. You are the data controller for your customers' booking data (see our Privacy Policy) and are responsible for handling any data requests appropriately.
• Acceptable use. You may not use SlotFull for any unlawful purpose. We may suspend accounts that breach this.
• Availability. We aim for reliability but don't guarantee uninterrupted service, and aren't liable for losses from downtime or third-party outages.
• Liability. To the extent permitted by law, our liability for any claim is limited to fees you've paid us in the preceding 3 months.

Part B — Terms for customers making a booking

• Who you're booking with. Your contract for the booking itself is with the Business, not SlotFull. SlotFull provides the technology that processes it.
• Deposits. Cancellation, rescheduling and refund policies for deposits are set by the individual Business — contact them directly.
• Your information. The Business you're booking with is responsible for your data — contact them directly with data questions relating to your booking.

Questions about these terms: jamie@slotfull.co.uk